Balfour Beatty Case Study

Providing insightful performance management and delivering true business insight

Balfour Beatty Plant and Fleet Services is the specialist plant, equipment and vehicle supplier to the £7.5bn Balfour Beatty Group. Supplying all the companies that make up the Balfour Beatty Group, in addition to a small number of preferred strategic external customers, Plant and Fleet Services delivers a nationwide service and support operation backed-up by comprehensive repair, testing and preventative maintenance.

Managing the business systems for Plant and Fleet Services is a small but dedicated team of people, who provide the ongoing support of existing business systems and the delivery of new applications.

The Challenge

The decision was taken for Plant and Fleet Services to move to a balanced scorecard approach, in support of a new performance management initiative. ‘We did a lot of the initial work in-house, liaising with all the departmental managers and directors across the business to review the scorecards they required, the metrics that would be needed and in drawing up weighted scoring’ said Richard Fernie, Business Systems Manager, Balfour Beatty Plant and Fleet Services.

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Quick Facts

Industry
Engineering

Business Plan
To provide information to support a Balanced Scorecard approach.

Products
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In their own words:

"The finance team now take scorecards into their meetings rather than spreadsheets. Decision making is faster and based on accurate information."

Richard Fernie
Balfour Beatty Plant & Fleet Services