CONTEMPORARY Help Desk

First and Second Line Support

Our support team are on hand to respond to your queries, questions and problems quickly and confidently, ensuring you get the most out of the platform.

CONTEMPORARY Help Desk provides first and second line support, improving the speed, effectiveness and quality of your IT service delivery. 

Most cases get a fast and efficient fix with no need to escalate the issue outside of the team, but if a more complex problem does need to be addressed, the team has direct access to senior members of the support team at SAP.

What makes the CONTEMPORARY Help Desk exceptional is the powerful convergence of our people, our processes and expertise to create a highly skilled and knowledgeable team.  Every person has undergone detailed and thorough product training, and is given time to keep abreast of the latest software developments. 

The Help Desk provides a single point of contact for both first and second line business hours support via telephone, fax, email and through remote access where required, using Salesforce.com to track cases and the current status of each customer’s Help Desk queries.

Call our Help Desk on 01344 297650, or email: helpdesk@contemporary.co.uk.

Existing Support Customers:

The CONTEMPORARY Help Desk is available Monday to Thursday, 9:00am to 5:00pm, and Friday 9:00am to 4:30pm (except bank holidays) for CONTEMPORARY clients with support contracts.

To register a support query you can call our Help Desk on 01344 297650, or email: helpdesk@contemporary.co.uk.

Become a CONTEMPORARY support customer

To review your support requirements contact CONTEMPORARY. 

We will listen to your needs and suggest a structured and professional approach to provide a Help Desk facility for your users.